Shipping policy

Effective date: September 5, 2026

The short version

  • We ship within the United States only.
  • Orders of $49 or more ship free. Orders under $49 ship for a flat $5.95.
  • Orders leave our fulfillment partner in Clovis, New Mexico within 1–2 business days.
  • Delivery takes 2–5 business days after shipping, by USPS or UPS.
  • Every order includes tracking, emailed to you when it ships.

Where we ship

We ship to street addresses in all 50 states and Washington, D.C. We don't currently ship to P.O. boxes, APO/FPO/DPO addresses, U.S. territories or addresses outside the United States. Deliveries to Alaska and Hawaii may take a few extra days.

Shipping rates

  • Free shipping: order subtotal of $49.00 or more, after discounts and before tax
  • Flat rate: $5.95 for order subtotals under $49.00

Free shipping is applied automatically at checkout. There are no other shipping fees, handling fees or surcharges.

Processing time

Orders are packed and handed to the carrier by our fulfillment partner in Clovis, New Mexico within 1–2 business days. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on a weekend or holiday start processing on the next business day.

If your order contains several items, they may ship in separate packages and arrive on different days. You'll get a tracking number for each package.

Delivery time

Once shipped, orders arrive in 2–5 business days by USPS or UPS. Counting processing time, most orders arrive 3–7 business days after you place them.

These are estimates, not guarantees. Carrier delays, severe weather and peak-season volume can add time. If an order is running late, email us and we'll look into it.

Tracking

You'll receive a shipping confirmation email with a tracking number as soon as your order ships. Tracking may take up to 24 hours to show the first scan. You can also follow your order in the Shop app if you used Shop Pay.

Address changes

Check your shipping address carefully at checkout. If you need to change it, email support@lucentisllc.com right away with your order number. We can update the address only while the order hasn't shipped.

If a package comes back to us because the address was incomplete or incorrect, we'll refund the order minus the original shipping charge, or reship it once you pay the shipping charge, whichever you prefer.

Lost, delayed or damaged packages

  • No tracking movement for 7 business days: email us. We'll open a trace with the carrier and, if the package can't be located, send a replacement or issue a full refund.
  • Marked delivered but not received: check with household members, neighbors and your building's mail area, and give the carrier one extra business day. If it still hasn't turned up, email us within 7 days of the delivery scan and we'll help resolve it.
  • Arrived damaged: email us within 7 days of delivery with photos of the item and the packaging. We'll send a replacement or a full refund, at no cost to you.

Sales tax

If sales tax applies to your order, it's calculated on your shipping address and shown at checkout before you pay. Because we ship only within the United States, there are no customs duties or import fees.

Questions

Lucentis LLC
1401 Pennsylvania Ave, Suite 102
Wilmington, DE 19806, USA
Phone: +1 605-524-4927
Email: support@lucentisllc.com
Hours: Mon–Fri, 9am–5pm ET